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Code of Conduct

Jump On It is a founding signatory to the Australian Group Buying Code of Conduct.

By signing the Code and assisting in its continued development, we are helping shape the future of the group buying
industry in Australia.

The Code captures our commitment to excellence in customer service, our focus on strong legal compliance and our dedication to providing our valued customers with an outstanding experience every time they deal with us.

What is the Code?

The Code is jointly administered by the Australian Direct Marketing Association (ADMA) and the Australian Interactive Media Industry Association (AIMIA). It was developed on a voluntary basis to:

a) Ensure that consumers have access to products and service information they need to make informed choices;

b) Promote compliance within the industry with relevant laws including the Competition and Consumer Act 2010, the Privacy Act 1988 including the National Privacy Principles, and the Spam Act 2003;

c) Promote fair, honest, ethical best practice within the group buying industry; and

d) Increase consumer confidence in dealing with group buying platforms.

By signing the Code, we have committed to:

  • Communicating clearly, accurately and honestly with consumers;
  • Refraining from advertising prohibited items;
  • Having an easy-to-understand refund policy;
  • Complying with relevant spam, email and privacy laws; and
  • Having clear and effective procedures for handling complaints.

How Jump On It Exceeds the Code's Requirements

Like other signatories, we have committed to meeting every requirement of the Code in full.

In true Jump On It style, we have exceeded the requirements of the Code in many unique ways. Just a few examples of our willingness to go above and beyond are:

  • We guarantee a no-questions-asked refund of your voucher price within 5 days of purchase
  • We can provide refunds on compassionate or other grounds, including if you experience difficulties redeeming your voucher or experience delays in receiving your products or services
  • We communicate with you if a merchant's situation changes (for example, if a merchant moves premises)
  • We employ a team of dedicated customer service experts who are available during and after business hours (including weekends) via telephone, email or post - and best of all, they're based right here in Australia
  • We have has a robust merchant escalation system in place to resolve issues quickly and ensure your total satisfaction
  • If you aren't tech-savvy, we can help you to redeem certain vouchers online
  • We communicate constantly with merchants to ensure they are providing you with a memorable experience every time you redeem a voucher


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